Support

Write to [your support email] and include your macOS version and what you were doing. For a license question, include the email you bought with.

Opening Nook the first time

Nook is not notarized by Apple, so macOS blocks the first launch with a message that it cannot verify the app. It is safe to continue if you downloaded Nook from this site:

1. Drag Nook from the disk image into your Applications folder and open it once. macOS shows the warning; click Done.
2. Open System Settings, then Privacy & Security, and scroll down to the Security section.
3. Click Open Anyway next to the message about Nook, confirm with your password or Touch ID, then click Open.

You only do this once. On older versions of macOS, right-click Nook and choose Open instead.

Premium did not unlock

• Open the menu bar icon, choose Unlock Premium, paste the key exactly as in your email, and press Activate.
• The Mac needs an internet connection the first time.
• If it says the key is already active on the maximum number of Macs, open Premium on one of those Macs and choose Remove license from this Mac.

Move to a new Mac

On the old Mac, remove the license in the Premium window. Install the app on the new Mac and activate the same key. Notes are encrypted with a key that stays on one Mac, so copy important notes out first.

A frame looks plain

If a frame uses a Premium style and Premium is off, it shows a free look. Your choice is kept and returns when you unlock Premium.

Refunds

You can ask for a refund within 14 days. See the terms.